:root{--bg:#fcf8f7;--ink:#483743;--muted:#937d89;--accent:#ae6883;--deep:#83516b;--light:#f8e9ee;--border:#f0e1e7;--white:#fff;--shadow:0 15px 40px #8e617714}*{box-sizing:border-box}html{font-family:Inter,'Segoe UI',Arial,sans-serif;color:var(--ink);background:var(--bg)}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}#app{display:flex;min-height:100vh}.sidebar{width:253px;flex:none;background:linear-gradient(165deg,#fff 0%,#fff9fa 100%);border-right:1px solid var(--border);padding:24px 15px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.identity{display:flex;align-items:center;gap:10px;padding:5px 10px 34px}.identity b{display:block;font-size:14px;letter-spacing:-.4px}.identity small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.mark{width:38px;height:38px;border-radius:13px;background:#f4d5df;color:var(--deep);display:grid;place-items:center;font-size:23px}.side-label,.tiny-label,.eyebrow{font-size:10px;letter-spacing:2px;font-weight:800;color:#b48fa1}.side-label{padding:0 15px 12px}.nav-link{width:100%;display:flex;align-items:center;gap:13px;border:0;background:transparent;padding:13px 15px;margin:3px 0;color:#846f7c;border-radius:13px;text-align:left;font-size:13px;font-weight:600}.nav-link span{font-size:21px;width:19px;text-align:center;font-weight:300}.nav-link:hover,.nav-link.selected{background:#f7e5eb;color:#88506a}.nav-link.selected{box-shadow:inset 3px 0 #b97190}.side-bottom{margin-top:auto;background:#fcf1f4;border:1px solid var(--border);padding:17px;border-radius:16px}.side-bottom p{font-size:11px;color:var(--deep);margin-top:18px}.side-bottom small{font-size:10px;color:var(--muted)}.workflow{display:flex;gap:6px;align-items:center;white-space:nowrap;margin-top:10px;font-size:10px;font-weight:700;color:var(--deep)}.workflow span{color:#c69fac}.main{flex:1;min-width:0}.topbar{padding:27px clamp(20px,4vw,58px) 18px;display:flex;align-items:center;justify-content:space-between;gap:15px}.topbar h1{margin:8px 0 0;font-size:23px;letter-spacing:-.8px;font-weight:650}.top-actions{display:flex;align-items:center;gap:15px}.user-name{font-size:12px;color:var(--muted)}.pill{padding:9px 12px;font-size:10px;letter-spacing:1.1px;border-radius:30px;font-weight:800}.pill.demo{background:#fff0ce;color:#896128}.pill.live{background:#e3f4e7;color:#2e7541}.notice{margin:0 clamp(20px,4vw,58px) 20px;padding:11px 16px;background:#fff1e4;border:1px solid #f1dfc8;color:#835f49;border-radius:11px;font-size:12px;line-height:1.6}.notice.danger{background:#fff0ef;border-color:#f6b6b4;color:#9b3136}.notice[hidden]{display:none}.banner{margin:0 clamp(20px,4vw,58px);height:clamp(270px,40vw,525px);border-radius:20px;overflow:hidden;box-shadow:var(--shadow);background:linear-gradient(90deg,#f3d6df,#f9e5dc,#f3d6df)}.banner img{width:100%;height:100%;object-fit:contain;object-position:center center;display:block}.workspace{padding:28px clamp(20px,4vw,58px) 60px}.view{display:none}.view.active{display:block}.intro{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:23px}.intro h2{font-size:24px;letter-spacing:-.7px;margin:6px 0 5px}.intro p,.panel-header p,.form-heading p{margin:0;font-size:12px;color:var(--muted);line-height:1.6}.btn{border:0;border-radius:11px;padding:12px 19px;font-size:12px;font-weight:750;transition:transform .15s,background .15s}.btn:active{transform:scale(.98)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.primary{color:white;background:linear-gradient(125deg,#bc7b96,#985b77);box-shadow:0 8px 20px #ad658a35}.btn.ghost{background:#fbf1f4;color:var(--deep);border:1px solid #f0dfe7}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(120px,1fr));gap:14px;margin-bottom:22px}.metric{background:#fff;padding:22px 23px;border-radius:16px;border:1px solid var(--border);box-shadow:0 7px 18px #aa83900b}.metric .metric-label{font-size:11px;color:#98818e}.metric .metric-number{font-size:33px;letter-spacing:-1px;font-weight:730;margin:13px 0 7px}.metric small{font-size:10px;color:#b18c9b}.metric:nth-child(2){background:#fff9f4}.metric:nth-child(3){background:#fff7fa}.metric:nth-child(4){background:#f9f0f5}.panel{background:white;border:1px solid var(--border);border-radius:18px;padding:23px;box-shadow:0 8px 24px #98717f0b}.panel-header{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-bottom:20px}.panel-header h3,.form-heading h3{font-size:15px;margin:0 0 4px}.text-button{border:0;background:transparent;color:var(--accent);font-size:12px;font-weight:750}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:12px;text-align:left}th{font-size:10px;letter-spacing:.8px;color:#b097a3;font-weight:750;background:#fcf8fa}td,th{padding:14px 12px;border-bottom:1px solid #f6ecf0;white-space:nowrap}td{color:#745f6c}td strong{color:#533e4b}.badge{display:inline-flex;border-radius:20px;padding:6px 10px;font-size:10px;text-transform:uppercase;letter-spacing:.5px;font-weight:800;background:#eee7ec;color:#816778}.badge.sent{background:#e8eef9;color:#516eab}.badge.reviewing{background:#fff0d9;color:#a97b2e}.badge.replied{background:#e5f3e8;color:#3f8260}.badge.urgent{background:#ffe4e7;color:#c24c65}.badge.routine{background:#f0edf3;color:#87768b}.empty-state{padding:40px;text-align:center;color:var(--muted);font-size:13px;line-height:1.6}.form-panel{max-width:900px;padding:28px}.form-heading{display:flex;gap:15px;align-items:center;border-bottom:1px solid var(--border);padding-bottom:18px;margin-bottom:24px}.form-heading>b{display:grid;place-items:center;background:#f8e9ee;border-radius:13px;color:var(--deep);height:40px;width:40px;font-size:14px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px 21px}.form-grid .full{grid-column:1/-1}label{font-size:12px;font-weight:700;color:#715c69}label em{font-style:normal;color:#c17c91}input:not([type=checkbox]):not([type=range]),select,textarea{width:100%;margin-top:8px;padding:12px 13px;border-radius:10px;border:1px solid #eadce3;background:#fff;color:#493744;outline:none;transition:border-color .2s;font-size:13px}input:focus,select:focus,textarea:focus{border-color:#bd829b!important;box-shadow:0 0 0 3px #f6e4eb}textarea{resize:vertical;min-height:77px}input[type=range]{display:block;width:100%;accent-color:var(--accent);margin:17px 0 3px}input[type=checkbox]{accent-color:#a9617f}.flag-box{margin-top:24px;padding:22px;background:#fff8f9;border:1px solid var(--border);border-radius:14px}.flag-box h4{font-size:14px;margin:0 0 5px}.flag-box p{color:var(--muted);font-size:12px;margin:0 0 18px;line-height:1.55}.flag-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.flag-grid label{font-size:12px;font-weight:500}.urgency-tag{display:inline-block;padding:9px 12px;font-weight:750;font-size:11px;border-radius:8px;margin-top:20px;background:#efecf0;color:#7a6974}.urgency-tag.urgent{background:#ffdfdf;color:#b24152}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:25px}.toolbar{display:flex;gap:14px;margin-bottom:19px}.toolbar input{max-width:480px;margin:0!important}.toolbar select{max-width:190px;margin:0!important}.referral-list{display:grid;grid-template-columns:repeat(2,minmax(240px,1fr));gap:15px}.ref-card{border-radius:16px;border:1px solid var(--border);background:#fff;padding:20px;box-shadow:0 6px 20px #ac7a8910}.ref-top{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.ref-card h3{font-size:15px;margin:7px 0 3px}.subtle{font-size:11px;color:var(--muted);line-height:1.5}.ref-id{font-size:11px;color:var(--accent);font-weight:800}.chip-row{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin:15px 0}.steps{display:flex;align-items:center;gap:5px;margin:20px 0 17px}.step{flex:1;font-size:10px;font-weight:750;text-align:center;color:#b7a2af;border-top:3px solid #e9dfe5;padding-top:9px}.step.done{border-color:#b77795;color:#955a78}.response{padding:16px;background:#f9f2f5;border:1px solid var(--border);border-radius:12px;margin-top:13px}.response p{font-size:12px;color:#715b69;white-space:pre-wrap;line-height:1.6;margin:6px 0 13px}.response h4{font-size:12px;margin:0;color:#86516d}.split{display:grid;grid-template-columns:minmax(250px,330px) 1fr;gap:18px;align-items:start}.panel.slim{padding:16px}.queue-item{display:block;width:100%;text-align:left;border:1px solid var(--border);background:#fff;border-radius:12px;margin-bottom:10px;padding:13px;color:var(--ink)}.queue-item:hover,.queue-item.active{background:#fcf1f4;border-color:#d7aabf}.queue-item strong{display:block;font-size:13px;margin:7px 0}.queue-item small{color:var(--muted);font-size:10px}.detail{min-height:260px}.detail-meta{background:#fcf8fa;border:1px solid var(--border);padding:16px;border-radius:12px;margin:14px 0}.detail-meta dl{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin:0}.detail-meta dt{font-size:10px;color:#b494a3}.detail-meta dd{margin:3px 0;font-size:12px;overflow-wrap:anywhere}.detail-meta .span{grid-column:1/-1}.detail-meta dd.long{white-space:pre-wrap;line-height:1.5}.detail h3{margin:0 0 3px}.review-form{display:grid;gap:16px}.review-form textarea{min-height:93px}.review-form .three{display:grid;grid-template-columns:1fr 1fr 1.4fr;gap:12px}.review-form .three input{min-width:0}.review-buttons{display:flex;justify-content:flex-end;gap:10px}.toast{position:fixed;right:24px;bottom:23px;padding:13px 21px;background:#70475f;color:white;border-radius:12px;box-shadow:0 10px 30px #4d334944;max-width:350px;font-size:12px;opacity:0;pointer-events:none;transform:translateY(13px);transition:.25s}.toast.show{opacity:1;transform:translateY(0)}.admin-table input,.admin-table select{min-width:100px}.admin-table .btn{padding:8px 11px}.locked{opacity:.7;pointer-events:none}button:focus-visible{outline:3px solid #d59fba;outline-offset:2px}
@media(max-width:1100px){.sidebar{width:214px}.metric-grid{grid-template-columns:repeat(2,1fr)}.referral-list{grid-template-columns:1fr}.topbar{padding-top:20px}}
@media(max-width:740px){#app{display:block}.sidebar{position:relative;width:auto;height:auto;padding:13px 14px}.identity{padding:0 5px 13px}.side-label,.side-bottom{display:none}nav{display:flex;gap:5px;overflow-x:auto}.nav-link{min-width:fit-content;padding:9px 11px;font-size:11px;white-space:nowrap}.nav-link span{font-size:15px;width:auto}.topbar{padding:21px 17px 13px;align-items:flex-start}.topbar h1{font-size:20px}.user-name{display:none}.top-actions{gap:5px}.notice{margin:0 14px 15px}.banner{margin:0 14px;height:220px}.banner img{object-fit:contain;background:#f5dfdf}.workspace{padding:24px 14px 40px}.intro{align-items:flex-start}.intro h2{font-size:21px}.intro .btn{white-space:nowrap;padding:11px;font-size:11px}.panel{padding:17px}.form-grid,.flag-grid,.split{grid-template-columns:1fr}.review-form .three{grid-template-columns:1fr}.referral-list{grid-template-columns:1fr}.metric{padding:16px}.metric .metric-number{font-size:27px}.topbar .eyebrow{font-size:8px}.toolbar{flex-direction:column}.toolbar select{max-width:none}.detail-meta dl{grid-template-columns:1fr}}